一、考试题型

1.听力

听力共 20 题，单选题，每题 1.5 分，分为 Section A 和 Section B 两部分：

• Section A：主要来自课文 listening 部分（尤其是课本里有较多原文的），和 video 2（尤其是答案里较多原文的）。问题都提供在试卷上。
• Section B：来自课外，主要是判断不同对话发生的场景或者说话人的关系等。

2.阅读

阅读部分一共有 3 篇阅读，都来自课外，难度介于三到四级水平。

3.判断

主要是对于职场礼仪的判断，题目主要来自于超星学习通上的 Unit Test 和 Quiz 部分。

4.填空

一共 3 篇，包括 1 篇选词填空和 2 篇选句填空。

5.作文

从本学期练习过的作文里出，包括 resume（简历）、application letter（求职信）、memo（备忘录）、agenda（议程）、minute（会议记录）、organization presentation（机构介绍）、product presentation（产品介绍）。另外，给出复习建议是每个单元的 listening & viewing, conversation 部分是重点，作文要了解格式 。

二、智能体文档

1.听力

✨ 听力 Section B 题目及示例

1. 题目：

Directions: In this section, you will hear five short extracts introducing different products. After listening to each extract, choose the most appropriate scenario where the speech is likely taking place from the following options. You will hear the extract for only once.

• A. A live-streamed online sales event
• B. A retail store sales pitch
• C. A television commercial
• D. An internal company product briefing
• E. A public product launch event
  

2. 示例：

extract 1：

Hello, colleagues! I’m glad to introduce our latest innovation product the SmartHome Assistant! As we work together on its promotional strategy, I want to ensure you have a clear understanding of the product and its key advantages. This cutting-edge device combines voice control with smart technology, making it easier than ever to manage our home appliances. Key features include energy monitoring and automated scheduling, which not only help users save time but also reduce their energy costs. With your creativity and expertise, I believe this product has great potential to improve the daily lives of our customers. 从“Hello, colleagues”判断出场景应该发生在公司内部。

extract 2：

Hi! Welcome to MobilePlus! Looking for a new phone? Let me show you our latest SkyPhone X10—it’s a game-changer! Check out this 48MP camera—perfect for sharp photos and videos. Plus, the battery lasts two full days! This is the lowest price we can offer: just $299 today, and you’ll get free wireless earbuds! Let me show you how to use it—see how fast it unlocks with your face? Try it! Grab this deal now before the weekend sale ends! 从“let me show you, see, try it”等词可以看出是在店内跟顾客推销产品。

extract 3：

Good morning, everyone, and welcome! Today, we are thrilled to introduce something truly extraordinary—a product that will reshape how we think about wearable technology. This is SmartWatch Pro, the most advanced smartwatch we’ve ever created. SmartWatch Pro is not just a device; it’s a personal assistant on your wrist. With state-of-the-art health monitoring, precision fitness tracking, and seamless integration with your devices, it’s designed to empower your lifestyle in ways you’ve never experienced before. This is more than an evolution—it’s a revolution. And we can’t wait to show you what’s next. 从打招呼的方式、“created”、“revolution”等词判断这是一个 product launch 产品发布会场景。

extract 4：

Picture this: You’re chilling, working, or out running errands, and your “Smart Vacuum Cleaner” is doing all the hard work for you! It moves around your home, dodging obstacles and cleaning every single corner, no matter if you have carpets, hardwood, or tiles. And guess what? You can control it right from your phone! Set a cleaning schedule, check its progress, and even start it when you’re not home. Ready to make cleaning effortless? Click the link and grab yours now before they’re all gone! Don't miss out! 从“Click the link”判断是 live-streamed online sales 直播卖货场景。

extract 5：

“Control Your World – Meet the HomeSphere Smart Hub!” Simplify your life with the HomeSphere Smart Hub, the ultimate command center for your smart home. Effortlessly control lights, security, and appliances with just your voice or a tap on your phone. Enjoy peace of mind and convenience like never before – welcome to a smarter home! 从主题词“Control Your World – Meet the HomeSphere Smart Hub!”和其他表达方式以及语气判断它更像电视广告的背景音。

✅ AI 回答：

以下是对各 Extract 的场景分析及答案：

Extract 1

• 关键信息：“Hello, colleagues”（向同事问好）、“work together on its promotional strategy”（共同制定推广策略）、“With your creativity and expertise”（借助你们的创造力和专业知识）。
• 场景分析：发言者面向公司内部员工，介绍产品并讨论推广策略，属于公司内部的产品简报。
• 答案：D. An internal company product briefing

Extract 2

• 关键信息：“Welcome to MobilePlus!”（欢迎来到门店）、“Let me show you... Try it!”（向顾客展示并邀请体验）、“lowest price today”（今日特价）、“before the weekend sale ends”（促销截止提醒）。
• 场景分析：典型的线下门店销售场景，销售人员通过现场演示和促销话术向顾客推销产品。
• 答案：B. A retail store sales pitch

Extract 3

• 关键信息：“welcome!”（公开场合的欢迎致辞）、“introduce something extraordinary”（隆重介绍新产品）、“reshape how we think about wearable technology”（强调产品革新性）、“we can’t wait to show you what’s next”（面向公众展示未来愿景）。
• 场景分析：发言风格正式且富有感染力，旨在向公众或媒体发布新产品，属于产品发布会。
• 答案：E. A public product launch event

Extract 4

• 关键信息：“Picture this...”（营造使用场景）、“control it right from your phone”（功能描述）、“Click the link and grab yours now”（引导点击链接购买）、“before they’re all gone”（限时促销）。
• 场景分析：通过语言描述产品使用场景，并直接引导线上购买，符合直播带货或在线销售的特征。
• 答案：A. A live-streamed online sales event

Extract 5

• 关键信息：“Control Your World – Meet the HomeSphere Smart Hub!”（标语式开场白）、“Simplify your life...”（强调产品价值）、“welcome to a smarter home”（营造理想生活场景）、语气简洁有力，类似广告旁白。
• 场景分析：内容以推广产品为核心，通过简洁的口号和功能介绍吸引观众，符合电视广告的风格。
• 答案：C. A television commercial

总结答案

1. D
2. B
3. E
4. A
5. C

2.职场礼仪判断题

✨ 文档中的题目：

✅ AI 回答：

1. Interview Etiquette: 是否应在面试一开始就询问薪资福利？（True or False）

答案：False

2. Meeting Etiquette: 会议中只要不发出噪音，就可以查看和回复私人短信？（True or False）

答案：False

3. Product Demonstration Etiquette: 产品演示时只需关注功能特点，无需考虑观众的情感需求和顾虑？（True or False）

答案：False

4. Telephone Etiquette: 拨打商务电话时打错号码，直接挂断即可？（True or False）

答案：False

3.对话填空题

✨ 参考题目：

在下面对话的序号中选入合适的句子或单词

A. Agenda
B. What about the venue and logistics?
C. I need some advice on how to host it effectively.

Alice: Hey, I'm organizing a conference next month, and I'm a bit overwhelmed. __1___

Bob: Sure, Alice. First, I'd say you need to have a clear __3__ and stick to it. Time management is crucial.

Alice: That's a good point. I've been struggling with that. Any other tips?

Cathy: Definitely. Make sure you have a good mix of speakers with diverse backgrounds. It'll make the conference more engaging.

Alice: Great idea. I hadn't thought about that. __2__

Dave: Well, choose a venue that's easy to access and has the necessary facilities. Also, consider live streaming the event for those who can't attend in person.

Alice: That's smart. I'll look into that. Any thoughts on networking opportunities?

Eva: Absolutely. Plan some networking sessions. They're essential for attendees to connect and share ideas.

Alice: Thanks, everyone. Your input is invaluable. I feel more prepared now.

不要纠结答案是什么，只是显示一下题型

三、已知资料汇总

⚠️ 注意：答案排序随机，对应选项内容查看 ⚠️

Unit 1 Test

一、单选题

1. How early should you be there for the interview?
   • A. At least 30 minutes before - this should give you some time to settle down and relax
   • B. 10-15 minutes before the interview - if something unpredictable happens you'll let them know as soon as you can
   • C. They won't be expecting you right on time - everyone knows how the traffic is these days
2. Does it matter if you wear formal or casual wear?
   • A. It's always recommended to choose a formal attire for interviews - it exhibits professionalism
   • B. You should always go with casual - it shows the interviewer you're a casual guy/gal and fun to go with
   • C. Wear anything you like - it's best to feel comfortable, plus it will show your true personality
3. You are in the middle of the interview when your phone rings. What do you do?
   • A. Answer it and tell your friend everything about your interview so far
   • B. Apologise and turn your phone off without answering it
   • C. Leave it to ring and pretend that it isn't your phone
4. One of the first questions they ask you is: "Why did you apply for this job?" Do you say:
   • A. Why not?
   • B. Your organisation has a great reputation
   • C. I read your website and loved the projects this company is working on
5. What would you do to overcome your nervousness?
   • A. Picture everybody naked - that always takes the edge off
   • B. Initiate small talk with other candidates or people present in the office
   • C. Sit back, take a deep breath and relax
6. You are asked the question: "Tell us about yourself" What would you tell them?
   • A. Where do you want me to start?
   • B. I am single and love partying hard
   • C. You talk about your recent achievements and interests relevant to the job
7. What do you do after the interview?
   • A. You send a follow up email thanking the chance to be interviewed and reiterate your interest in the job
   • B. You add your interviewer on Facebook and send him a private message saying how much you would love to work at his company
   • C. You never get in touch with them until they let you know their decision
8. At the end of the interview you're asked if you have any questions. What do you say?
   • A. What salary are you planning to offer me if I accept the job?
   • B. Is there any training or development provided for new members of staff?
   • C. What's your policy on sickness absence?
9. You are asked a tricky question and struggle to come up with an answer immediately. What do you do?
   • A. Ask the interviewer if you can come back to that question later
   • B. Buy some thinking time by asking for a couple of seconds to consider your answer
   • C. Endure an awkward silence which distracts you from thinking of an answer
10. You're asked the question: "Why are you leaving your current employment?" Would you tell them:
    • A. I wish to develop my skills and experience by taking on new responsibilities
    • B. I hate my line manager
    • C. I spend so much time travelling and this job is nearer
11. In an interview, what is the best way to respond when asked about your weaknesses? ( )
    • A. Say you have no weaknesses
    • B. Complain about previous employers
    • C. Mention a weakness and how you are working to improve it
    • D. Avoid mentioning any weaknesses
12. If asked about a topic you are not familiar with in an interview, what is the best response? ( )
    • A. Make up an answer
    • B. Change the subject
    • C. Acknowledge your limited knowledge but express willingness to learn
    • D. Say you don’t know

二、多选题

13. What should you do to prepare for an interview? ( )
    • A. Bring extra copies of your resume
    • B. Wear casual clothes
    • C. Research the company thoroughly
    • D. Prepare answers to common interview questions
14. What are some good practices for following up after submitting a job application? ( )
    • A. Send a follow-up email if you haven’t heard back after a week
    • B. Call the company every day until you hear back
    • C. Leave a voicemail expressing your continued interest
    • D. Send a thank-you email after an interview
15. Which behaviors are recommended during an interview? ( )
    • A. Arriving early at the interview location
    • B. Dressing casually
    • C. Preparing some questions to ask the interviewer
    • D. Maintaining eye contact
16. What should you do to make a good first impression in a job interview? ( )
    • A. Arrive on time or a few minutes early
    • B. Make eye contact and greet the interviewer with a firm handshake
    • C. Wear casual clothes to appear relaxed
    • D. Research the company and the role beforehand
17. How can you effectively answer the question "Tell me about yourself" in an interview?( )
    • A. Keep your answer concise and structured
    • B. Relate your background to how you can contribute to the company
    • C. Talk about personal hobbies unrelated to the job
    • D. Focus on your relevant skills and experience
18. What are good practices when following up after an interview? ( )
    • A. Call the interviewer multiple times until you get a response
    • B. Send a thank-you email within 24 hours
    • C. Mention specific points from the interview to reinforce your interest
    • D. Politely inquire about the hiring timeline if you haven't heard back after a reasonable period

三、判断题

19. Keeping a positive attitude and using confident body language during an interview can leave a good impression.
    • A. 对
    • B. 错
20. Asking questions about the company’s future or job responsibilities at the end of an interview shows enthusiasm and proactivity.
    • A. 对
    • B. 错
21. Providing specific examples of past teamwork experiences is an effective way to demonstrate teamwork skills in an interview.
    • A. 对
    • B. 错
22. It is acceptable to exaggerate your skills and experience on a resume to increase your chances of getting hired. ( )
    • A. 对
    • B. 错
23. Following up with the interviewer after an interview demonstrates professionalism and interest in the job.
    • A. 对
    • B. 错
24. Employers only care about technical skills and do not consider soft skills when hiring. ( )
    • A. 对
    • B. 错

四、排序题

25. A general process of a job interview includes 3 parts. Please put the detailed contents in correct order.
    • A. Exchanging information: general questions and position-related questions
    • B. Establishing a friendly atmosphere
    • C. Leaving a lasting impression
26. Sherry and Daniel are old friends. They haven’t seen each other for some time. They met on the street and talk about Daniel’s new job. Please drag the conversation to its proper order.
    • A. That sounds great!
    • B. I am an engineer in a large international car corporation now.
    • C. Oh, that’s nice! Which department are you in?
    • D. Daniel. It’s you! I haven’t seen you for years. How are you doing?
    • E. Very well, thank you. And you, Sherry?
    • F. I’m in the Research and Development Departure.
    • G. Not too bad. I heard you’ve got a new job. So, what do you do now?

单选题答案

1. B
2. A
3. B
4. C
5. C
6. C
7. A
8. B
9. B
10. A
11. C
12. C

多选题答案

13. ACD
14. ACD
15. ACD
16. ABD
17. ABD
18. BCD

判断题答案

19. 对
20. 对
21. 对
22. 错
23. 对
24. 错

排序题答案

25. B → A → C
26. D → E → G → B → C → F → A

Unit 2 Test

一、单选题

1. What does not need to be a consideration before you make a phone call?
   • A. The purpose of your call
   • B. The best time to call
   • C. A brief joke to break the ice
   • D. Who you are calling
2. What is not an active listening word that will let your party know you are listening while on a business phone call?
   • A. "Great"
   • B. "What?"
   • C. "I see"
   • D. "Yes"
3. You should smile when you're on the phone it's felt through the phone.
   • A. True
   • B. False
4. What information is not necessary for you to leave on your personal voice mail?
   • A. Today's date
   • B. Your title
   • C. Your name
   • D. The reason you're away from the phone
5. What element listed below is not a quality of an active listener?
   • A. Taking Responsibility
   • B. Concentration
   • C. Demonstrating Empathy
   • D. Absorbing the Information Given
6. Message note must be
   • A. short, clear and interesting
   • B. short, clear and accurate
   • C. accurate, funny and complicated
   • D. long, clean and detailed
7. Which is NOT right for putting someone on hold ?
   • A. I ’ m sorry. He ’ s in a meeting at the moment.
   • B. One moment, please. I ’ ll see if Mr.Jones is available.
   • C. Hold the line, please. I ’ m connecting you now.
   • D. Hang on a minute, please. I ’ ll put you through.
8. Which of the following sentence is not correct when identifying the caller?
   • A. Who shall I say is calling?
   • B. Who are you?
   • C. Who's that speaking?
   • D. May I ask who's calling?
9. When answering a business phone call, which opening phrase is the most professional? ( )
   • A. Who is this?
   • B. Speak up!
   • C. What do you want?
   • D. Hello, how can I assist you?
10. If the other person cannot hear you clearly on the phone, what should you say politely? ( )
    • A. Could you repeat that, please?
    • B. Repeat that.
    • C. Loud and clear.
    • D. What did you say?

二、多选题

11. The most important factor in leaving a voice mail message is ______.
    • A. Leave a message that's short and to the point
    • B. Humor
    • C. Speaking clearly and succinctly
    • D. Leaving as much information as possible
12. Which of the following expressions can be used to confirm the caller’s identity? ( )
    • A. Who's calling, please?
    • B. What's your name?
    • C. May I ask who's speaking?
    • D. Can I help you?
13. Which of the following actions are considered impolite in a business phone call? ( )
    • A. Not using polite expressions
    • B. Using professional terminology
    • C. Interrupting the speaker
    • D. Speaking loudly
    • E. Maintaining eye contact
14. Which of the following expressions can be used to confirm information during a phone conversation? ( )
    • A. Do you understand?
    • B. Did you get that?
    • C. I didn't hear you.
    • D. Can you confirm that?
    • E. Is that correct?
15. Which of the following expressions can be used to ask for opinions or suggestions over the phone? ( )
    • A. Do you have any suggestions?
    • B. It doesn't matter.
    • C. What do you think?
    • D. I don't care.
    • E. What's your opinion?

三、判断题

16. In a professional setting, it is polite to introduce your name, position and the company you are in at the beginning of a phone call.
    • A. 对
    • B. 错
17. Using polite expressions is unnecessary in business phone conversations.
    • A. 对
    • B. 错
18. Maintaining eye contact improves communication in phone conversations.
    • A. 对
    • B. 错
19. Using professional terminology helps convey information more accurately over the phone.
    • A. 对
    • B. 错
20. It is appropriate to interrupt someone during a phone conversation.
    • A. 对
    • B. 错
21. "That's all for now, thank you." is a polite way to end a phone call.
    • A. 对
    • B. 错
22. Politely asking someone to repeat information ensures clarity in business calls.
    • A. 对
    • B. 错
23. In a phone call, confirming details with the other person helps avoid misunderstandings.
    • A. 对
    • B. 错
24. "Hello, this is [Your Name] speaking." is an appropriate way to introduce yourself on the phone.
    • A. 对
    • B. 错
25. Loudly speaking on the phone makes you sound more professional.
    • A. 对
    • B. 错

单选题答案

1. C
2. B
3. A
4. D
5. D
6. B
7. A
8. B
9. D
10. A

多选题答案

11. AC
12. AC
13. ACD
14. BDE
15. ACE

判断题答案

16. 对
17. 错
18. 错
19. 对
20. 错
21. 对
22. 对
23. 对
24. 对
25. 错

Unit 3 Test

一、单选题

1. What should you do to prepare for a meeting?
   • A. Make sure you know what the entire student body thinks
   • B. Shave all of your body hair
   • C. Make sure you know what your mum think
   • D. Make sure you know what your friends think
2. What is an agenda?
   • A. Notes taken at the meeting and sent to everyone afterwards
   • B. The person who directs conversation and make sure it stays on topic
   • C. A list of items to discuss that should be sent to you before the meeting
   • D. Something that comes before a bgenda
3. What does a clerk do?
   • A. Records what is said and any actions to be taken
   • B. Provides everyone at the meetings with tea and biscuits
   • C. Sell shoes
   • D. Directs conversation and makes sure it stays on topic
4. What are the minutes?
   • A. A type of mythical animal
   • B. Notes taken at the meeting and sent to everyone afterwards
   • C. The person who records what is said and any actions to be taken
   • D. A list of items to discuss that should be sent to you before the meeting
5. What does the chair do?
   • A. Records what is said and any actions to be taken
   • B. Wait to be sat on
   • C. Directs conversation and makes sure it stays on topic
   • D. Provides everyone at the meetings with tea and biscuits
6. What should you NOT do at a meeting?
   • A. Put your hand up when you want to speak
   • B. Be firm in what you say
   • C. Raise your voice
   • D. Take notes
7. What should you do if you are unsure about any issue?
   • A. Ask the chair
   • B. Keep quiet
   • C. Ask
   • D. Run away
8. What two things should do after a meeting?
   • A. Concentrate and reflect
   • B. Communicate and reflect
   • C. Rethink and communicate
   • D. Forget everything immediately
9. The best way to call a meeting is to inform each participant individually by phone.
   • A. True
   • B. False
10. An agenda should outline the order and amount of time to spend on each item at the meeting.
    • A. True
    • B. False
11. Engaging in small talk throughout the meeting is an effective way to keep the focus.
    • A. True
    • B. False
12. When someone agrees with a motion it is "seconded".
    • A. True
    • B. False
13. A polite way to indicate that you want to make a comment during a meeting is to say: "If I could just come in here..."
    • A. True
    • B. False
14. When there is a tie vote, it is customary for the chairperson to ask one participant to reconsider his/her decision.
    • A. True
    • B. False
15. Reminders are typically announced after all of the items on the agenda have been covered.
    • A. True
    • B. False
16. Which of the following is not necessary for preparing a meeting?
    • A. meeting minutes
    • B. meeting agenda
    • C. pen
    • D. notebook
17. Which of the following behavior is not appropriate for meeting?
    • A. show up early
    • B. ask questions whenever you want
    • C. ditch electronic distractions
    • D. pay attention
18. Which of the following picture shows the right meeting etiquette?
    • A.
    • B.
    • C.
    • D.

二、填空题

19. A business meeting agenda is a plan for a business meeting. It includes elements such as the time, place, and ____ of the meeting, people who attend the meeting, and the order of the ____ to occur in the meeting.

三、排序题

20. Put the following meeting steps into right order.
    • A. Summarize the meeting
    • B. State the purpose
    • C. Control the discussion
    • D. Review the agenda

四、判断题

21. The purpose of meetings is to decide when the next one will take place.
    • A. 对
    • B. 错
22. It’s better for the boss to make a decision than to have a meeting.
    • A. 对
    • B. 错

五、连线题

23. Match the words you should say with the given situations.
    • 第 1 组
      1. You want to close the meeting.
      2. You make a good point at a meeting and want to make sure everyone agrees with you.
      3. Someone interrupts. Control the interruption.
      4. You are the chairperson. You think it is time to start the meeting.
    • 第 2 组
      A. Does anyone have any different idea?
      B. I would like to call the meeting to order.
      C. I declare the meeting closed.
      D. You can express your disagreement after I finish it.
24. Match the words with proper meanings.
    • 第 1 组
      1. ask for the floor
      2. second a motion
      3. table a proposal
    • 第 2 组
      A. 附议
      B. 要求发言
      C. 提出建议

单选题答案

1. A
2. C
3. A
4. B
5. C
6. C
7. C
8. B
9. B
10. A
11. B
12. A
13. A
14. B
15. A
16. A
17. B
18. B

填空题答案

19. (1) purpose (2) events

排序题答案

20. D → B → C → A

判断题答案

21. 错
22. 错

连线题答案

23. 1-C, 2-A, 3-D, 4-B
24. 1-B, 2-A, 3-C

Unit 4 Test

一、单选题

1. When you are reading from your paper you should
   • A. Look up and make eye contact every few seconds
   • B. Look at the back wall
   • C. Look at your paper
   • D. Look at the floor
2. When giving a presentation you should.....
   • A. Chew gum
   • B. Slow down and pause between each sentence
   • C. Speak only to your friends
   • D. Talk very fast
3. When your teacher is asking you to "project" your voice what does he/she mean?
   • A. Talk quietly
   • B. Speak louder so everyone can hear
   • C. Mumble your words
   • D. Scream loudly
4. What is stage fright?
   • A. Someone who is afraid of talking
   • B. Someone who is afraid of speaking in front of others
   • C. Someone who is afraid of sweating
   • D. Someone who is afraid of being embarrassed
5. Choose the correct answer for an example of GOOD posture
   • A. Avoiding eye contact
   • B. Shoulders are relaxed and square with lower body
   • C. Talking excessively with hands
   • D. Shoulders are slouched over
6. Where should you look when giving a speech if you have fear?
   • A. Look at the top of the audience head
   • B. Look at the floor
   • C. Look up at the ceiling
   • D. Look at the door
7. Is knowing your audience age important when giving a speech? true or false?
   • A. True
   • B. False
8. Before you start your presentation you should....
   • A. Introduce yourself and state the purpose of your presentation
   • B. Tell the audience your age
   • C. Tell the audience about your life story
   • D. Introduce yourself and your partner
9. What does it mean to talk from your heart and not your mouth?
   • A. Hold back your emotions
   • B. Be passionate about your subject
   • C. State your purpose before you start speaking
   • D. Don't talk about things you have not experienced
10. Should your facial expressions match the type of subject your speaking about? true or false?
    • A. True
    • B. False
11. Before someone starts their presentation what should they do?
    • A. Eat food
    • B. Shake the audience hand
    • C. Yawn
    • D. Tell a joke or a story
12. When you don't have confidence you will likely....
    • A. Give a great presentation
    • B. Project your voice
    • C. Stutter, fumble over your words
    • D. Enjoy speaking in front of others
13. Reasons why we should make eye contact when giving a speech or presentation
    • A. It shows the individual can give great presentations
    • B. It shows the individual is very strong
    • C. It show the individual has a lot of money
    • D. It shows the individual is confident
14. How you say things is more important than ________
    • A. Voice techniques
    • B. Eye contact
    • C. What you say
    • D. Slides
15. What is the most important visual in a presentation?
    • A. Voice Techniques
    • B. Closing
    • C. The presenter
    • D. Body Language
16. Which of the following is not the visual aid you can use in a presentation?
    • A. your partner
    • B. handout material
    • C. flip chart
    • D. PPT
17. Which sentence describes the most important aspect of body language when giving a presentation?
    • A. When making eye contact with a listener, you should smile at that person.
    • B. To avoid giving a frivolous impression, you should try to keep a straight face.
    • C. You should stand straight, rather than move around.
    • D. You should try to make eye contact with as many people as possible.
18. Which sentence correctly describes how you should rehearse for a presentation?
    • A. Rehearsals should be done alone, not in front of other people.
    • B. You should practice your performance in an environment resembling the actual venue.
    • C. You should do just one rehearsal, right before the actual presentation.
19. Which sentence correctly describes what you should do during Q&A sessions?
    • A. Point out if a question is irrelevant.
    • B. To avoid conflict, do not get too caught up in answering a question.
    • C. Take memos while listening to questions.
20. In a presentation, where should you look at? Click the correct area.
    • A. the floor
    • B. many audience
    • C. a certain audience
    • D. the ground
21. What is the main purpose of a presentation?
    • A. To transmit a one-way message.
    • B. To tell a story to the audience.
    • C. To communicate with the audience.
22. Which sentence correctly describes how to prepare for a presentation?
    • A. If you have a script, you end up reading it in a monotone voice, so it's better not to have one.
    • B. Rehearse carefully.
    • C. It is best to improvise to seem natural.

二、排序题

23. An effective presentation includes 4 parts. Put them in correct order.
    • A. a preview of the main point
    • B. an opening
    • C. clearly demarcated main points
    • D. a closing

三、连线题

24. Match the sentences presenters usually say with different parts in presentation.
    • 第 1 组
      1. greeting
      2. Introducing topic
      3. Outline the presentation
      4. Summarizing
    • 第 2 组
      A. Let me just run over the key points again.
      B. I’ve divided my presentation into four parts.
      C. The subject of my presentation is…
      D. Ladies and gentlemen, it’s an honor to have the opportunity to brief you on…

四、判断题

25. Performing a self evaluation after each of your presentations will help you to improve.
    • A. 对
    • B. 错

单选题答案

1. A
2. B
3. B
4. B
5. B
6. A
7. A
8. A
9. B
10. A
11. D
12. C
13. D
14. D
15. C
16. A
17. D
18. B
19. C
20. B
21. C
22. B

排序题答案

23. B → A → C → D

连线题答案

24. 1-D, 2-C, 3-B, 4-A

判断题答案

25. 对

Unit 5 Test

一、单选题

1. Before you start presenting a product, what should you do first?
   • A. Share the story of how the product was made
   • B. Introduce yourself and explain why the product is special
   • C. Tell everyone how much the product costs to make
   • D. Introduce yourself and your team
2. What does it mean to explain a product's value proposition?
   • A. Talk about all the product's features without stopping
   • B. Tell people why the product is helpful for them
   • C. Don't talk about other products similar to yours
   • D. Only talk about how pretty the product looks
3. How can you get people interested in your product during a presentation?
   • A. Ask questions to see if people like your product
   • B. Read everything from the product manual
   • C. Tell the story of your company
   • D. Look at your shoes instead of at the audience
4. How do pictures and slides help during a presentation?
   • A. They make the presentation too hard to understand
   • B. They are more important than speaking
   • C. They help show why the product is good
   • D. They make people forget about the product
5. When you talk about the good things about a product, what should you talk about first?
   • A. What problems the product solves for people
   • B. How cheap the product is
   • C. The problems with other products
   • D. All the little things the product can do
6. Why is it good to tell stories during a presentation?
   • A. Stories should only be made up
   • B. Stories should make the presentation longer
   • C. Stories are boring and waste time
   • D. Stories help people feel connected to the product
7. What should you focus on to show why your product is special?
   • A. Talk about how hard it was to make
   • B. Just describe the product
   • C. Show what makes it different from others
   • D. Compare it to other products
8. How should you deal with questions or worries from the audience during a presentation?
   • A. Say their worries aren't important
   • B. Answer them nicely and give solutions if you can
   • C. Ignore them and keep talking
   • D. Argue with the audience
9. What should your body language show during a presentation?
   • A. Read from your slides without looking up
   • B. Don't move at all
   • C. Avoid looking at people
   • D. Look happy and sure of yourself
10. Why is it important to know who you're talking to about your product?
    • A. So you can make the presentation shorter
    • B. So you don't have to talk to them
    • C. So you can talk about whatever you like
    • D. So you can change your presentation to fit what they want
11. How do stories or real-life examples help when presenting a product?
    • A. They make things confusing
    • B. They show how the product helps in real life
    • C. They make the presentation longer
    • D. They make you look less smart
12. What should you focus on at the end of your presentation to make people remember your product?
    • A. List all the technical details
    • B. Finish the presentation as fast as possible
    • C. Ignore any questions from the audience
    • D. Give practical advice or ideas
13. What should you do last in your presentation?
    • A. Remind people of the best parts of the product
    • B. Look away from the audience
    • C. Introduce new features of the product
    • D. Stop talking abruptly
14. When giving a product presentation, the presenter usually introduces such information as outlook, size, weight, material, features functions, price, guarantee and warranty.
    • A. True
    • B. False

二、多选题

15. Usually a formal product presentation should include:
    • A. question & answer session
    • B. Summary
    • C. Conclusion
    • D. Body
    • E. Outline
    • F. Introduction
16. When presenting a new snack product during a live streaming sale, which aspects should be highlighted?
    • A. Flavor variety
    • B. Price competitiveness
    • C. Packaging design
    • D. Nutritional benefits
    • E. Technical specifications
17. When presenting a daily necessity product (e.g., cleaning supplies) at a retail trade show, which aspects should be highlighted?
    • A. Ease-of-use
    • B. Eco-friendly features
    • C. Price competitiveness
    • D. Detailed technical schematics
    • E. Durability and quality
18. When presenting a new smartphone at a technology expo, which aspects should be highlighted?
    • A. Color variety
    • B. Compatibility with other devices
    • C. Price comparison with competitors
    • D. Battery life
    • E. User interface design
19. When recommending a book to elementary school students, which of the following sentences are inappropriate?
    • A. This book was made using high-quality materials, ensuring it lasts a long time.
    • B. This book is very expensive, but it’s worth every penny.
    • C. This book has beautiful illustrations and a fun story that you’ll love!
    • D. This book contains complex scientific concepts that might be challenging for you.
    • E. This book tells an exciting adventure that will keep you engaged and curious!

三、排序题

20. Arrange the sentences in the correct order to form a coherent product introduction.
    • A. Our product is designed to solve this problem.
    • B. Imagine a world where you never have to worry about weight!
    • C. Let me show you how it works in just a few simple steps.
    • D. First, I’d like to introduce our innovative solution.
    • E. Thank you for your attention, and we’re excited to bring this product to market!

单选题答案

1. B
2. B
3. A
4. C
5. A
6. D
7. C
8. B
9. D
10. D
11. B
12. D
13. A
14. B

多选题答案

15. ABCDEF
16. ABCD
17. ABCE
18. BCDE
19. ABD

排序题答案

20. B → A → D → C → E

UNIT 1 Quiz

一、单选题

1. Which of the following is NOT typically included in a cover letter? ( )（5.0 分）
   A、 Reasons why you are interested in the position
   B、 Introduction of yourself
   C、 Summary of your qualifications
   D、 Your salary expectations
2. When writing a resume, which of the following is most effective for catching the employer's attention? ( )（5.0 分）
   A、 Using a colorful template
   B、 Listing all your past jobs
   C、 Including personal hobbies
   D、 Highlighting relevant skills and achievements
3. What is the primary purpose of a cover letter? ( )（5.0 分）
   A、 To list all your past jobs
   B、 To express your salary expectations
   C、 To provide additional context and personalize your application
   D、 To replace your resume
4. What should be included in the first paragraph of a cover letter? ( )（5.0 分）
   A、 A closing statement requesting an interview
   B、 A list of your achievements
   C、 An introduction stating who you are and what position you are applying for
   D、 A detailed explanation of your career history
5. What is the purpose of the subject line in a job application email? ( )（5.0 分）
   A、 To clearly state your purpose, such as the position you are applying for
   B、 To mention your salary expectations
   C、 To introduce yourself in detail
   D、 To include your full resume content

二、多选题

6. What are some key elements to include in a job application email? ( )（8.0 分）
   A、 A brief introduction of yourself
   B、 A detailed explanation of your career history
   C、 An attachment of your resume
   D、 Subject line that includes the job title
7. Which elements should be included in a CV? ( )（9.0 分）
   A、 Hobbies
   B、 Self-description
   C、 Skills and certifications
   D、 Job objectives
   E、 Personal information (name, contact details, etc.)
   F、 Work experience and achievements
   G、 Education background
8. What are appropriate ways to address the recipient in a cover letter? ( )（8.0 分）
   A、 Dear Hiring Manager
   B、 Dear Sir/Madam
   C、 Hey there
   D、 Dear Mr./Ms. [Last Name]

三、判断题

9. It's acceptable to use informal language in a cover letter. ( )（5.0 分）
10. It's acceptable to send a generic cover letter for all job applications. ( )（5.0 分）
11. A resume should highlight relevant education and work experience instead of listing all details.（5.0 分）
12. Tailoring your resume for each job application increases your chances of being noticed. （5.0 分）
13. It is acceptable to exaggerate your skills and experience on a resume to increase your chances of getting hired. ( )（5.0 分）
14. A well-written job application email should be brief, polite, and professional.（5.0 分）
15. A CV should always include hobbies and personal interests, even if they are unrelated to the job. ( )（5.0 分）
16. A cover letter should highlight key skills and achievements, rather than simply repeat the content of the CV. ( )（5.0 分）
17. When sending a cover letter via email, it is important to mention that your CV is attached. ( )（5.0 分）
18. A vague subject line in an application email can reduce the chances of your email being noticed. ( )（5.0 分）

答案：

1. D
2. D
3. C
4. C
5. A
6. ACD
7. CDEFG
8. ABD
9. 错
10. 错
11. 对
12. 对
13. 错
14. 对
15. 错
16. 对
17. 对
18. 对

UNIT 2 Quiz

一、排序题

1. Put the following sentences into right order to make a business telephone call.（5.0 分）
   A. A moment, please.
   B. No, thanks. I'll call him later.
   C. I'm sorry, he is not here at the moment.
   D. Good morning, I'm John Smith from ABC Company.
   E. Could I take a message for him?
   F. Can you connect me with Willson Brown ?

二、单选题

2. What is the main purpose of a memo? ( )（4.0 分）
   A、 To replace formal reports
   B、 To advertise company products
   C、 To provide internal communication within an organization
   D、 To communicate with customers
3. Which elements are NOT necessary in a memo? ( )（4.0 分）
   A、 Content
   B、 DATE: (When the memo is written)
   C、 Signature of the sender
   D、 TO: (Receiver’s name)
   E、 SUBJECT: (The topic of the memo)
4. When writing a telephone message, what is the most important detail to include? ( )（4.0 分）
   A、 The caller’s name and reason for calling
   B、 The caller’s personal interests
   C、 The recipient’s job title
   D、 The recipient’s home address
5. What is the recommended tone for a memo written to a higher-ranking employee? ( )（4.0 分）
   A、 Overly detailed and lengthy
   B、 Professional and polite
   C、 Very casual and informal
   D、 Using complex and technical language
6. How should a well-structured memo begin? ( )（4.0 分）
   A、 With a clear and concise purpose statement
   B、 By summarizing all previous discussions
   C、 By listing all the background details
   D、 With a greeting and personal comment

三、多选题

7. What are common purposes of memos? ( )（5.0 分）
   A、 Offering ideas and suggestions
   B、 Communicating with customers
   C、 Giving instructions or notifying events
   D、 Seeking information
8. What are the key elements of a telephone message? ( )（5.0 分）
   A、 Whether the recipient needs to call back
   B、 Caller’s name and phone number
   C、 Date and time of the call
   D、 Reason for the call
9. How can you improve the readability of a memo? ( )（5.0 分）
   A、 Keep sentences and paragraphs short
   B、 Use bullet points or numbered lists
   C、 Avoid using subheadings
   D、 Organize information in order of importance
10. Which of the following are important when taking a telephone message? ( )（5.0 分）
    A、 Ensuring the recipient’s voicemail is active
    B、 Verifying the accuracy of names and phone numbers
    C、 Indicating any required action
    D、 Writing clearly and concisely
11. Who should be responsible for writing a telephone message? ( )（5.0 分）
    A、 The person who answers the call
    B、 The person who missed the call
    C、 Any employee in the office
    D、 The person who made the call

四、判断题

12. A memo should always be written in highly professional and complex language. ( )（5.0 分）
13. The subject line of a memo should clearly state its purpose. ( )（5.0 分）
14. Telephone messages should always be written in full sentences without abbreviations. ( )（5.0 分）
15. Memos should be short, clear, and focused on one main idea per paragraph. ( )（5.0 分）
16. A well-written telephone message should include the urgency level if applicable. ( )（5.0 分）
17. Memos are usually used for external communication with clients. ( )（5.0 分）
18. The tone of a memo can vary depending on the relationship between the sender and the recipient. ( )（5.0 分）
19. It is acceptable to guess the caller’s name and details if they are unclear in a telephone message. ( )（5.0 分）
20. Lists and bullet points in a memo can make the content easier to read. ( )（5.0 分）
21. When writing a telephone message, including a callback request is unnecessary. ( )（5.0 分）

答案：

1. 正确顺序：D→F→A→C→E→B
2. C
3. C
4. A
5. B
6. A
7. ACD
8. ABCD
9. ABD
10. BCD
11. A
12. 错
13. 对
14. 错
15. 对
16. 对
17. 错
18. 对
19. 错
20. 对
21. 错

UNIT 3 Quiz

一、单选题

1. Which of the following is an essential element of an effective meeting agenda?
   A、 A clear statement of the meeting’s objective
   B、 The organizer’s personal opinions
   C、 A list of potential topics for future meetings
   D、 A detailed transcript of each participant’s planned remarks
2. Which item is a common error when drafting a meeting agenda?
   A、 Specifying the meeting time and location
   B、 Outlining key discussion topics
   C、 Detailed descriptions of individual speeches
   D、 Stating the meeting goal clearly
3. To ensure participants know when and where to attend, an agenda must include:
   A、 Detailed instructions for each agenda item
   B、 The meeting’s start time and location
   C、 A summary of past meeting outcomes
   D、 The list of agenda items only
4. Which of the following is a common mistake in writing meeting minutes?
   A、 Including every spoken word
   B、 Recording key decisions
   C、 Summarizing discussions concisely
   D、 Listing both attendees and absentees
5. An essential component of effective meeting minutes is:
   A、 Detailed personal opinions of the note-taker
   B、 A concise summary of key points and action items
   C、 A full transcript of the meeting
   D、 Only a list of agenda items

二、多选题

6. Which elements are essential to include in an effective meeting agenda?
   A、 Detailed speeches of participants
   B、 Expected outcomes
   C、 Key topics with allocated time slots
   D、 The meeting time and location
   E、 A clear meeting goal or objective
7. Which of the following are common errors when drafting a meeting agenda?
   A、 Failing to specify the meeting time
   B、 Over-detailed descriptions of individual contributions
   C、 Outlining key discussion topics
   D、 Omitting the meeting’s objective
   E、 Excluding the meeting location
8. When preparing meeting minutes, which items should be included for clarity and accountability?
   A、 Detailed transcripts of every spoken word
   B、 The full detailed meeting agenda
   C、 Clearly assigned action items and deadlines
   D、 A concise summary of key decisions
   E、 A list of attendees and absentees
9. Which practices are recommended for effective meeting minutes?
   A、 Using bullet points for clarity
   B、 Documenting assigned responsibilities
   C、 Including every detail of individual speeches
   D、 Summarizing key points concisely
   E、 Listing all participants, including absentees
10. Which aspects should be avoided when creating a meeting agenda?
    A、 Including the meeting’s goal
    B、 Outlining key topics with allocated times
    C、 Overloading the agenda with excessive detail
    D、 Specifying the meeting time and location
    E、 Listing every participant's specific speaking content

三、判断题

11. A meeting agenda should clearly state the meeting's objective. ( )
12. It is advisable to include detailed transcripts of each participant’s planned speech in an agenda. ( )
13. Including the meeting time and location in the agenda is essential. ( )
14. An effective meeting agenda should outline key topics and allocate specific time slots for each discussion point. ( )
15. Omitting the names of the key absent participants in meeting minutes is acceptable. ( )
16. Meeting minutes should be a concise summary of key points and decisions rather than a word-for-word transcript. ( )
17. Recording every word spoken by each participant in meeting minutes is recommended for clarity. ( )
18. Agenda: Date: Oct. 10, 2024 Location: Office 201 Agenda Details: 1.Discuss new marketing ideas. Time: 45 minutes Leader: Sarah 2.Approve next quarter’s budget. Time: 20 minutes Leader: Leath 3.Review last month’s sales report. Time: 30 minutes Leader: White
    The error in this agenda including: lack of meeting goals.( )
19. The error in the above Agenda including: lack of meeting time slots.( )
20. The error in the above Agenda including: lack of presenters and absentees.( )

答案：

1. A
2. C
3. B
4. A
5. B
6. BCDE
7. ABDE
8. CDE
9. ABDE
10. CE
11. 对
12. 错
13. 对
14. 对
15. 错
16. 对
17. 错
18. 对
19. 错
20. 错

UNIT 4 Quiz

一、单选题

1. What should be the first thing a presenter introduces in an organization presentation?
   A、 A detailed breakdown of the company’s financial status
   B、 The organization’s latest achievements
   C、 Their own name and role in the organization
   D、 The company’s competitors
2. When introducing an animation company, what is the best sequence to follow?
   A、 Begin by listing all employees in the company before discussing its mission
   B、 Discuss the animation industry as a whole before mentioning the company
   C、 Start with a brief introduction of the company, then highlight key projects and services
   D、 Explain the technical aspects of animation software before introducing the company
3. Where does the Q&A session typically occur in an organization presentation?
   A、 Randomly throughout the presentation without structure
   B、 In the middle of the presentation to keep the audience engaged
   C、 At the beginning to clarify the audience’s expectations
   D、 After the main presentation, before the closing statement
4. What is the best way to transition from presenting company background to discussing its services?
   A、 By introducing competitors first and then describing the company’s services in contrast
   B、 By explaining how the company’s mission and history led to the development of its services
   C、 By immediately listing every service the company provides
   D、 By discussing industry challenges before mentioning the company’s services
5. In an organization presentation, when should the presenter introduce their role and responsibilities?
   A、 Only if someone asks during the Q&A
   B、 At the beginning, before discussing the organization
   C、 It is unnecessary to mention the presenter’s role at all
   D、 At the very end, after presenting the organization

二、多选题

6. What are important elements of the introduction in an organization presentation?
   A、 A detailed list of all employees in the company
   B、 The presenter's name and role in the organization
   C、 A long history of the company’s founders
   D、 The organization’s mission and purpose
7. What should be covered before introducing the company’s products or services?
   A、 The industry trends and customer needs the company addresses
   B、 The company’s mission and values
   C、 The company’s financial status and profit margins
   D、 The detailed internal workflow of each department
8. What are common mistakes to avoid in an organization presentation?
   A、 Spending too much time on company history instead of current value
   B、 Presenting information in an unclear or unstructured way
   C、 Providing too much industry-specific jargon without explanation
   D、 Keeping the presentation concise and engaging
9. When discussing an organization’s achievements, which strategies are effective?
   A、 Focusing only on financial success rather than creative impact
   B、 Highlighting key projects that align with the audience’s interests
   C、 Listing all accomplishments without context or explanation
   D、 Using storytelling and case studies to illustrate success
10. What are appropriate ways to handle the Q&A session?
    A、 Avoid answering any difficult questions to maintain a positive image
    B、 Answer all questions with as much technical detail as possible, regardless of time
    C、 Encourage questions at the end to maintain structure
    D、 Politely redirect off-topic or irrelevant questions

三、判断题

11. The presenter should introduce themselves before introducing the organization. ( )
12. A well-structured organization presentation should begin with a company’s product details before explaining its mission. ( )
13. When presenting an animation company, it is important to highlight the company’s creative vision and unique approach before listing specific services. ( )
14. The Q&A session should be placed in the middle of the presentation to break up the content. ( )
15. A strong closing statement should summarize key points and reinforce the organization’s value. ( )
16. A good introduction should include a detailed breakdown of the company’s financial reports. ( )
17. The history of the organization should only be included if it directly supports the presentation’s main message. ( )
18. The presenter’s role in the company is not important and should not be mentioned. ( )
19. Follow-up after the presentation is unnecessary if all key points were covered during the speech. ( )
20. Using visuals and videos in an animation company’s presentation can help keep the audience engaged. ( )

答案：

1. C
2. C
3. D
4. B
5. B
6. BD
7. AB
8. ABC
9. BD
10. CD
11. 对
12. 错
13. 对
14. 错
15. 对
16. 错
17. 对
18. 错
19. 错
20. 对

UNIT 5 Quiz

一、单选题

1. What is the standard structure of a product presentation?
   A、 Positioning → Introduction → Benefits → Closing
   B、 Introduction → Positioning → Benefits → Closing
   C、 Introduction → Benefits → Positioning → Closing
   D、 Benefits → Positioning → Introduction → Closing
2. Which of the following is the most effective way to start a product presentation?
   A、 Giving a detailed background of the company
   B、 Listing all features of the product
   C、 Asking a rhetorical question or presenting a problem
   D、 Presenting statistical data about the product
3. When presenting a virtual product, what should be emphasized?
   A、 Physical dimensions and weight
   B、 Manufacturing process
   C、 Material composition
   D、 User experience and functionality
4. What is the primary purpose of the closing section in a product presentation?
   A、 To summarize key points and encourage action
   B、 To introduce the company’s history
   C、 To provide contact information only
   D、 To repeat all features mentioned earlier
5. Which of the following is NOT a recommended practice when presenting to a technical audience?
   A、 Emphasizing design aesthetics over functionality
   B、 Avoiding overly simplistic explanations
   C、 Using industry-specific jargon
   D、 Focusing on technical specifications

二、多选题

6. What are effective ways to handle difficult questions from the audience during a product presentation?
   A、 Stay calm and maintain professionalism throughout
   B、 Acknowledge the question and address it directly
   C、 Redirect the question to another team member if unsure
   D、 Use vague or evasive language to avoid commitment
   E、 Provide clear and concise answers backed by evidence
7. What are the key elements of a successful product presentation?
   A、 Clear visuals and demonstrations
   B、 Engaging storytelling
   C、 Addressing audience pain points
   D、 Providing actionable next steps
   E、 Overloading with technical details
8. Which of the following are common mistakes in product presentations?
   A、 Avoiding interaction with the audience
   B、 Failing to practice beforehand
   C、 Using too many slides or visuals
   D、 Tailoring content to the audience’s needs
   E、 Speaking too quickly or softly
9. What are the benefits of using real-life examples in a product presentation?
   A、 Highlighting competitive advantages
   B、 Making the product relatable to the audience
   C、 Reducing the need for visual aids
   D、 Demonstrating practical use cases
   E、 Encouraging audience participation
10. Which of the following are effective ways to engage the audience during a product presentation?
    A、 Using interactive demos or prototypes
    B、 Asking questions or prompting discussion
    C、 Providing free samples or discounts
    D、 Sharing customer testimonials or reviews
    E、 Keeping the presentation concise and focused

三、判断题

11. The introduction should always include a detailed explanation of the product’s technical specifications. ( )
12. It is important to tailor your presentation to the audience’s level of expertise and interests. ( )
13. Visual aids, such as slides or videos, are unnecessary if you are confident in your speaking skills. ( )
14. When presenting to non-technical audiences, it is better to focus on benefits rather than features. ( )
15. Ending with a strong call-to-action is essential for encouraging potential customers to take the next step. ( )
16. Including too much information about competitors can make your presentation less effective. ( )
17. Starting with a joke is always a good way to grab attention in any type of presentation. ( )
18. Demonstrating how the product solves a specific problem is more impactful than listing features alone. ( )
19. It is acceptable to use complex charts or graphs without explaining them in detail during a presentation. ( )
20. Practicing your presentation multiple times helps improve confidence and delivery. ( )

答案：

1. B
2. C
3. D
4. A
5. A
6. ABCE
7. ABCD
8. ABCE
9. ABDE
10. ABCDE
11. 错
12. 对
13. 错
14. 对
15. 对
16. 对
17. 错
18. 对
19. 错
20. 对

Unit 1 Listening

Q1 Tell me something about yourself

I am graduating in June from ABC University and my major is hotel management. I am an 1)______________ , energetic person. I enjoy 2)_________ very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent 3)_____________ skills and a very positive attitude. My career aspiration is to become a Successful hotelier During my 4)__________ at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and 5)_______________ check-in and check-out service to check-in and check-out service to guests, answering phone calls, taking and passing on massages to guests. I find that if I can make the guests happy, I will be very happy, too.

Q2 What are your strengths and weaknesses?

I received 1)___________ in several school-wide English and computer contests. I enjoy working with people from 2)___________ backgrounds. I am good at communicating, organizing and 3)___________ . If something 4)___________ my path, I will look for a solution. I never give up easily.

Sometimes I receive comments that I need to improve in the area of 5)____________ . I am now trying to improve by learning from others.

Q3 What makes you apply for this job?

Interest and 1)____________ development are two of my criteria in the choosing a job. Interest is the best 2)____________ . I love the hotel business, so I will definitely devote myself to it. Moreover, high job 3)____________ can be attained when the job is what I am interested in.

Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career 4)____________ for all staff. The job rotation plan and individually tailored training program are really 5)____________ and helpful for young people like me.

Unit 2 Listening

Listening 1 Making a call

Listen to a telephone dialog and decide whether the statements are true or false.
( ) 1) Mike is now in New York.
( ) 2) Steve phones Mike for a meeting next week.
( ) 3) Mike has a meeting with a customer in Boston on Thursday next week.
( ) 4) Steve will not be in the office on Wednesday.
( ) 5) Mike finally decided to meet Steve in New York on the way to Boston.
( ) 6) Steve will pick Mike up at the airport.
( ) 7) Mike will return to London by air on Thursday evening.
( ) 8) Mike will email the information to Steve once he has confirmed the flight.

Listening 2 Leaving a message

Listen to a telephone dialog and fill in the message note.

Message Note

To:

From:

Phone:

Message:

Taken by:

Unit 3 Listening

Listening 1

Listening 2

Listen to a passage and list seven tips on how to take meeting minutes.

1)__________________________________________________________________________

2)__________________________________________________________________________

3)__________________________________________________________________________

4)__________________________________________________________________________

5)__________________________________________________________________________

6)__________________________________________________________________________

7)__________________________________________________________________________

Unit 4 Listening

Listening 1 A presentation by an HR Manager

1. Listen to a presentation delivered by the HR Manager of a business consultancy and fill in the blanks .

I’d like to welcome all of you here today. First, I’m going to tell you about our company, Business Consultant Services, and the positions we are _______ for. After that, we’ll have some time for questions. OK?

Business Consultant Service provides business software and _______ services. We started out in 1997. Our head office is in Seattle, U.S., but we have offices all over the world, and we have approximately _______ employees.

We have 1,800 clients worldwide. Many of our clients are large _______, but we also work with small and medium-sized businesses. Our annual income in 2003 was about _______ dollars.

We’re growing _______ fast right now, and a lot of our growth is in southeast Asia. We came to Thailand in 2000, and we now manage about _______ accounts here. We’re opening another _______ in the south of Thailand this month. In addition to Thailand, we have a very busy office in China.

We’re working for oil an company in Singapore, and We’re starting _______ for bank in Malaysia.

So, this is why we are looking for new _______ and why I am here. In fact, this is why we’re all here. We have opening for…

Listening 2 Company profile of oracle

1. Complete the presentation given by a manager of Oracle China

Company Profile of Oracle

Presenter: 1) _______

Title of the presenter: 2) Manager of _______

Status: the largest 3) _______ in the world and the first 4) _______ in China

Established time: 5) _______

Headquarters: Redwood Shores, 6) _______

Employees: over 7) _______

Annual revenue: 8) _______

Developments in China: entered China’s market in 9) _______; set up Beijing Oracle software Systems Co., Ltd. 10) _______

Oracle China Branches: Shanghai, Guangzhou and 11) _______

Services provided: 91 E-business platform, E-business Suite, consulting, 12) _______

Unit 5 Listening

Listening 1 An introduction to Honda ASIMO robot

1. Want a robot to cook your dinner,do your homework,or clean your house?ASIMO can do just about everything you want! Listen to an introduction to it and fill in the specifications and features ofthis capable robot.

Honda ASIMO Robot

Specifications:

Features:

1st ASIMO: (Compared to P3) 6) _______ and lighter, more people-friendly 7) _______, more advanced walking technology, 8) _______ operation increased range of arm movements.

New ASIMO: (compared to 1st ASIMO) taller and 9) _______, more agile can 10) _______ alongside its controller can move carts and other objects around at will can act as a 11) _______ can 12) _______ drinks on a tray can run at 6km/h, and 13) _______ while running

Listening 2 A videophone

Appearance: ___________________

User-friendliness: ______________

Special features: _______________

Methods of promotion: __________

四、作文

【示例】

1.简历

2.求职信

3.备忘录

4.会议议程

【Example 1】

【Example 2】

5.会议记录

6.机构介绍

【略】

7.产品介绍